Terms of service

Terms of Service & Studio Policies

We want your experience at Soma Restorative Wellness to feel restorative, respectful, and easy to navigate. The following policies help us protect appointment time, prepare appropriately for your visit, and provide a consistent experience for everyone.

Appointments & Cancellations

We require at least 24 hours' notice when canceling or rescheduling an appointment.

Appointments canceled or rescheduled with less than 24 hours' notice may be subject to a late cancellation fee of 50% of the scheduled service price.

For appointments that have been reserved several weeks in advance, we appreciate as much notice as possible—ideally 72 hours—so that we have a reasonable opportunity to offer the time to another client.

Frequent Rescheduling

We understand that schedules change. However, frequent rescheduling can make it difficult for us to maintain availability for everyone.

If an appointment has been rescheduled multiple times, we reserve the right to cancel the appointment and ask that a new appointment be scheduled when your schedule is more certain.

Our standard 24-hour cancellation policy continues to apply to rescheduled appointments.

No-Show Appointments

If you do not arrive for a scheduled appointment and have not contacted us in advance, the appointment will be considered a no-show.

No-show appointments may be charged 100% of the scheduled service price. Any applicable no-show balance must be paid before another appointment is scheduled.

Retail & In-Studio Product Purchases

All retail and in-studio product sales are final unless the product is defective or arrives damaged.

If you believe you have received a defective product, please contact us promptly so that we can review the issue and determine the appropriate resolution.

For products intended for personal care or skincare, we encourage you to consult with a member of our team before purchasing if you have questions about whether a particular product is appropriate for your individual needs. When available, samples may be requested before purchasing.

Price Adjustments

We do not provide price adjustments or refunds for the difference between the price paid and a subsequent promotional or sale price.

Questions About Our Policies

If you have questions about these policies or are unsure whether a service, wellness bundle, or product is right for you, please contact Soma Restorative Wellness before making your purchase or appointment.

Soma Restorative Wellness
7579 E Main Street, Suite 700
Scottsdale, AZ 85251
480-779-8413
somarestorative.com

These policies are subject to change as our services and offerings evolve. The policies in effect at the time of purchase or booking will apply.